Windows 98, ME, NT, 2000, XP, Vista or 7:

Microsoft Internet Explorer 5.5 or higher
Firefox
Netscape 6.x or higher
Mozilla 1.x or higher

Mac OS 8-9, or Mac OS X:

Firefox
Safari 3.0 or lower
Camino
Netscape 6.x or higher
Mozilla 1.x or higher

We also recommend the following screen settings:

800 x 600 screen resolution (1024 x 768 recommended)
256 colours minimum (16-bit or higher recommended)
128-bit encryption
Cookies and JavaScript must be enabled

Source: H&R Block® at Home Online

If your return has already been filed and accepted by the IRS, but you put the wrong bank account information in, you need to call the IRS to fix the issue.

Call the IRS at 1-866-704-7388

Yes. If you are married and have selected to file a joint return, the $57,000 requirement applies to the combined AGI of you and your spouse.

1. If you are logged out of your account, you will need to log back in

2. Click the Welcome tab at the top of the window to get to the Main Menu screen.

3. On the Main Menu screen, in the My Account section, click Download/print my 2012 return.

4. The View Tax Return pop up will appear warning you about the security issues with saving your return to a shared folder on your computer. Click the Continue button.

5. In the file download window, click Open to view your return.

6. An Adobe Reader window will appear. Click the Printer Icon menu in the upper left corner (see example below).

Source: H&R Block® at Home Online

You can not file an extension using our software.

To file an an extension, use form 4868. You can download and print a copy here.

You must have Adobe Reader installed to view this document. You can download Adobe
Reader here.

No. Unfortunately, our software does not support prior year tax returns.

Yes, you can split a refund among up to 3 different accounts.

Please wait 72 hours after you e-file. If you filed on paper, please allow 3 to 4 weeks before checking on the status of your refund. Visit the Where’s My Refund Tool.

You will receive at least one email.

Yes. The software has the capability to file a return with any state that requires one. In addition, the software will allow you to file with up to three states.

If you are eligible for a free tax return, be certain to use www.myfreetaxes.com.

You can not file your return with this product if you have foreign income.

You need to use form 1040 NR, which you can access here.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here

Yes.

Multiple state returns are still free if the tax filer has an AGI of $57,000 or less.

You can use the same user ID (email) and password. If you do not remember your password, you may reset it.

If you would prefer, you can create a new user ID instead, but will need to provide a different email address then you used last year.

If something went wrong and you ended up paying a fee to file with our software, even though you qualified to file for free with an AGI that is less than $57,000, then please contact us here immediately with your username and a description of your problem.

Click here to view the refund schedule.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here.

You find a list of common error reject codes by visiting the IRS online here.

1. Look-up your PIN online by visiting here.

2. Call the IRS at 1-866-704-7388

1. On the home screen of the H&B Block at Home Online, click the blue link labeled Unable to access your account found under the password field.

2. On the Forgot Account Information page select My password and click Next.

3. Enter your username and click Find My Account.

4. Answer the security question or enter the Social Security Number and click Submit.

5. You will receive notification that an e-mail has been sent to you. Check your e-mail for a message from H&R Block. (Note: If the you no longer have access to the e-mail address mentioned on this screen, click the link at the end of the link If you don’t have access to this email, click here.)

6. Click the link found in the email.

7. On the New Password screen, enter your Username and your New Password on the screen reached by clicking the link. Click Next.

8. Click Next on the confirmation screen to log into your account.

Source: H&R Block® at Home Online

1. Log back in to your account

2. On the Main Menu, underneath “Check The Status” you will want to click next to the return(s) that have been rejected (either Federal, State, or both).

3. If you have an error code you will need to go back to that spot in the return and fix the error.

4. Once you fix the error resubmit your return.

5. If you are unable to fix the error, please contact our helpline at 1-855-My-Tx-Help or email our support desk at info@myfreetaxes.com

Congratulations! If you receive email confirmation that your state and federal (where applicable) taxes were accepted, then you are done. If you selected a Direct Deposit, please allow up to 8 days for your refund to show up in your bank account. If you requested a check in the mail, please allow up to 5 weeks for it to arrive.

To check on the status of your refund visit the IRS online and use the “Where’s My Refund” tool.

You can call 1-866-HRBLOCK, ext. 2.

Assistance is available from 9:00 AM to 10:00PM local time.

You can expect to receive up to 5 emails from ‘H&R Block’ (onlinetaxes@hrblock.com).

These e-mails will always have H&R block in the subject line of the e-mail. Please make sure that the emails don’t go to your SPAM or JUNK folder.

The five emails that you should receive will be as follows:

1. Account registered

2. Federal acknowledged

3. State acknowledged (where applicable)

4. Federal accepted/rejected

5. State accepted/rejected (where applicable)

If your AGI is above $57,000, then the fees are as follows:

Federal Return: $19.95

State Return: $29.95

This year’s income limit is $57,000. It is based on reaching 70% of the US population through AGI.

The United States federal Earned Income Tax Credit (EITC or EIC) is a refundable tax credit that helps working people with limited income. The EITC helps you pay less in payroll taxes.

This depends in part on your filing status, age, and gross income. If you’re single, you must file a tax return if your gross income was at least $9,500 ($19,000 if married and filing jointly). Even if you’re not required to file a tax return, there’s little harm in filing, especially if you had income tax withheld from your pay or if you qualify for the Earned Income Tax Credit or the additional child tax credit. Half of the people who don’t file their taxes would have received money back!

You must include any unemployment compensation you received as part of your gross income on your tax return. You should receive Form 1099-G with the amount of unemployment compensation you received. If you received worker’s compensation you do not need to include that as unemployment compensation since it’s a different program.

The IRS will most likely automatically apply your refund to any past due amounts. Your refund this year is not a substitute for your payments owed from last year. If you owe any state tax, federal tax, student loans, or child support, your refund may be withheld.

Your son, despite being unemployed, doesn’t automatically qualify as a dependent. Although there are some exceptions, your child must meet the following conditions in order to be considered a dependent:

Must be your son, daughter, stepchild, foster child, brother, sister, half brother, half sister, stepbrother, stepsister, or a descendant of any of them.

Must be (a) under age 19 at the end of the year and younger than you (or your spouse, if filing jointly), (b) under age 24 at the end of the year, a full-time student, and younger than you (or your spouse, if filing jointly), or (c) any age if permanently and totally disabled.

Must have lived with you for more than half of the year.

Must not have provided more than half of his or her own support for the year.

Must not be filing a joint return for the year.

If another person can claim your child as a dependent, you must be the person entitled to claim the child as a qualifying child.

While a cash refund might be your best option if you have high interest credit card debt to pay off, or if you have little in your savings account, your money will do a lot more for you if you invest it. You can invest your refund in a lot of different ways.

As of 2010, you CAN use your tax refund to invest in savings bonds. Learn more about savings bonds and other options to save and invest your money.

No, child support payments are not deductible by the payer and they’re not considered taxable income by the parent who receives them. However, if your child lived with you for the greater part of the year and you are the custodial parent, you can generally claim the exemption for the child.

The IRS does not send emails asking for taxpayer’s personal information. Phishing is an online con game where Internet criminals, called phishers, try to steal your identity and money by sending an email asking you to give private information. Scams also take place by phone, fax, websites and social networking sites. Visit the official IRS site to find consumer alerts and report scams. Also, learn more about Internet safety.

The first-time homebuyer credit is no longer available. Some homebuyers who purchased their first home in 2008, 2009 or 2010 were able to take advantage of the first-time homebuyer credit. However, you can deduct interest paid on your mortgage loan and real estate taxes you paid for your home

Visit “How to Get Your Prior Year Tax Information from the IRS”

If you have a question that isn’t answered in this FAQ, please contact us here. We’re here to help!

Remember, the deadline to file your state and federal taxes is Monday, April 15, 2013.