Common Questions

help_outlineCommon Questions

FAQ / Quick questions

To print your return, click on the 'Summary/Print' tab on the left-hand toolbar. Once you're in that page, you can save as a PDF for future use and print accordingly.   

TaxSlayer is not able to transfer your information or your account from the VITA version to the commercial/paid version of TaxSlayer, since there are IRS rules that govern this free tax service prevent TaxSlayer from automatically upgrading or transferring your account to their paid version.

If you'd file with the commercial version of TaxSlayer, you'll have to create a new username and enter your info, although there may be a fee.

TaxSlayer is not able to transfer your information or your account from the VITA version to the commercial/paid version of TaxSlayer, since there are IRS rules that govern this free tax service prevent TaxSlayer from automatically upgrading or transferring your account to their paid version.

If you'd file with the commericial version of TaxSlayer, you'll have to create a new username and enter your info, although there may be a fee.

Federal tax returns are due around April 15 each year. However, if you get a refund from the IRS and do not owe taxes, you will not face a penalty for failing to file by the return deadline. You have until October 15 to electronically file a current-year return. For example, 2023 tax year returns can be electronically filed until October 15, 2023. 

Do you need to file a prior-year return to claim any missed refund or tax credits? You can do so within three years of the original filing deadline. For example, a 2019 return, which was initially due in April 2020, may be filed by April 2023 to receive any owed refund.

Please note, the MyFreeTaxes self-preparation filing method only supports current-year returns. Please choose our "Have My Taxes Filed For Me" option if you need assistance filing a past-due, prior-year return.

The IRS recommends a few options for obtaining your prior-year AGI.

Preferred Method

  • Keep a copy of your tax return, which includes your AGI is on line 8b on Form 1040.
  • If you are using the same tax preparation software that you used last year, it likely have your prior-year return saved for you to access.
  • First-time filers over the age of 16 enter zero as your AGI.
  • If you have an Identity Protection (IP) PIN, use it instead of your prior-year AGI when prompted by your software. You can sign up for an IP PIN through the IRS’ online tool.

Alternative Methods

  • Use the IRS’ Get Transcript Online tool to immediately view your AGI. You must pass the Secure Access identity verification process. Select the Tax Return Transcript and use only the “Adjusted Gross Income” line entry.
  • Use Get Transcript by Mail or call 800-908-9946 if you cannot pass Secure Access and need to request a Tax Return Transcript. Please allow 5 to 10 days for delivery. Use only the “Adjusted Gross Income” line entry.

If you receive a message that you need an updated URL to file with one of our software partners, you likely accessed that software option directly without going through first. You can fix this by choosing our "File My Own Taxes" self-filing option, answering the prompts, and then allowing us to connect you to our tax software partner via our special referral link.

Here are two sample error codes you may see:

"You are attempting to use an invalid URL. Please contact your VITA/TCE volunteer or VITA/TCE site for an updated URL."

"You must use a valid URL to create your 2022 tax return. Please contact your VITA/TCE volunteer or VITA/TCE site for an updated URL."

You can deactivate your tax return to delete it from our partner's tax software. If you wish, this will allow you to start over from scratch. Follow these steps: 

  1. Log into your account with the tax software provider.
  2. Click on Settings, then Transaction History.
  3. In the "Deactivate Tax Return" section, select a reason from the drop-down menu and select "Clear Your Return and Restart."

MyFreeTaxes includes the same federal and state forms offered in most major tax filing platforms. Here is the complete list of forms that are included in our self-preparation software (accessible by selecting the “File My Own Taxes” option on our homepage) for users who earn below $73k:

  • Form 1040 Individual Income Tax Return
  • Form 1040-NR U.S. Nonresident Alien Income Tax Return
  • Form 1040-PR Self-Employment Tax Return - Puerto Rico
  • Form 1040-SR Individual Income Tax Return for Seniors
  • Form 1040-ES Estimated Tax
  • Form 1040-V Payment Voucher
  • Form 1040-X Amended U.S. Individual Income Tax Return
  • Form W-2 Wages and Taxes
  • Schedule 1 Additional Income and Adjustments to Income
  • Schedule 2 Additional Taxes
  • Schedule 3 Additional Credits and Payments
  • Schedule A Itemized Deductions
  • Schedule B Interest and Dividend Income
  • Schedule C/EZ Profit or Loss from Business
  • Schedule D Capital Gains or Losses
  • Schedule E Rental and Royalty Income
  • Schedule EIC Earned Income Credit
  • Schedule F Profit or Loss from Farming
  • Schedule H Household Employment Taxes
  • Schedule K-1 1065 Distribution Partnership
  • Schedule K-1 1041 Estate and Trust Income
  • Schedule K-1 1120-S Shareholders Share of Income
  • Schedule R Credit for the Elderly or the Disabled
  • Schedule SE Self-Employment Tax
  • Schedule 8812 Additional Child Tax Credit
  • Form 982 Reduction of Tax Attributes Due to Discharge of Indebtedness
  • Form 1095-A Health Insurance Marketplace Statement
  • Form 1095-B Health Coverage
  • Form 1095-C Employer-provided Health Insurance Coverage
  • Form 1098 Mortgage Interest Statement
  • Form 1098-C Contributions of Motor Vehicles, Boats and Airplanes
  • Form 1098-E Student Loan Interest
  • Form 1098-MA Mortgage Assistance Payment
  • Form 1098-T Tuition Payment
  • Form 1099-A Acquisition or Abandonment of Secured Property
  • Form 1099-B Proceeds from Broker Transactions
  • Form 1099-C Cancellation of Debt
  • Form 1099-DIV Dividends and Distributions Income
  • Form 1099-G Certain Government Payments
  • Form 1099-INT Interest Income
  • Form 1099-K Payment Card and Third Party Transactions
  • Form 1099-MISC Miscellaneous Income
  • Form 1099-NEC Non-Employee Compensation
  • Form 1099-OID Original Issue Discount
  • Form 1099-Q Payments from Qualified Education Programs
  • Form 1099-R Distributions from Pensions, Annuities, Retirement, or Profit Sharing
  • Form 1099-RRB Railroad Retirement
  • Form 1099-S Proceeds from Real Estate Transactions
  • Form 1099-SA Distributions from an HSA, Archer MSA, or Medicare Advantage MSA
  • Form 1099-SSA Social Security Distributions
  • Form 1310 Refund Due a Deceased Taxpayer
  • Form 2120 Multiple Support Declaration
  • Form 2210 Underpayment Penalty
  • Form 2441 Child and Dependent Care Credit
  • Form 2555 Foreign Earned Income
  • Form 3468 Investment Credit
  • Form 3800 General Business Credit
  • Form 3909 Moving Expenses (Military Only)
  • Form 4136 Credit for Federal Tax Paid on Fuels
  • Form 4137 Tax on Unreported Tip Income
  • Form 4562 Depreciation and Amortization
  • Form 4684 Casualties and Theft
  • Form 4797 Sales of Business Property
  • Form 4835 Farm Rental Income and Expenses
  • Form 4868 Automatic Extension of Time to File
  • Form 4952 Investment Interest Expense Deduction
  • Form 5329 Additional Taxes on Qualified Plans (including IRAs) and Other Tax-Favored Accounts
  • Form 5405 First-Time Homebuyer Credit and Repayment of the Credit
  • Form 5498 IRA Contribution Individuals
  • Form 5498 SA Health Savings Account
  • Form 5695 Residential Energy Credits
  • Form 5884-A Employee Retention Credit
  • Form 6251 Alternative Minimum Tax
  • Form 6252 Installment Sale Income
  • Form 6765 Credit for Increasing Research Activities from Pass-through Entities
  • Form 6781 Gains and Losses from Section 1256 Contracts
  • Form 7202 Credits for Sick Leave and Family Leave for Certain Self-Employed Individuals
  • Form 8283 Non-Cash Contributions
  • Form 8332 Release of Claim to Exemption
  • Form 8379 Injured Spouse
  • Form 8396 Mortgage Interest Credit
  • Form 8453 Electronic Filing
  • Form 8582 Passive Activity
  • Form 8606 Nondeductible IRAs
  • Form 8615 Tax for Certain Children Who Have Unearned Income
  • Form 8814 Parents' Election To Report Child's Interest and Dividends
  • Form 8815 Exclusion of Interest from Series EE and I U.S. Savings Bonds
  • Form 8829 Business Use of Home
  • Form 8839 Qualified Adoption Expenses
  • Form 8853 Archer MSAs and Long-Term Care Insurance Contracts
  • Form 8859 DC First-Time Homebuyer Credit
  • Form 8862 Information to Claim Earned Income Credit after Disallowance
  • Form 8863 Education Credit (American Opportunity, Hope and Lifetime Learning Credits)
  • Form 8880 Credit for Qualified Retirement Savings Contributions
  • Form 8888 Direct Deposit of Refund
  • Form 8889 Health Savings Accounts (HSAs)
  • Form 8901 Information on Qualifying Children who are not dependents
  • Form 8903 Domestic Production Activities Deduction
  • Form 8910 Alternative Motor Vehicle Credit
  • Form 8915-E Distributions Subject to the CARES Act
  • Form 8917 Tuition and Fees Deduction
  • Form 8936 Qualified Plug-in Electric Drive Motor Vehicle Credit
  • Form 8941 Small Employer Health Insurance Premiums
  • Form 8949 Sales and Other Dispositions of Capital Assets
  • Form 8958 Allocation of Tax Between Individuals in Community Property States
  • Form 8960 Net Investment Income Tax Individuals, Estates, and Trusts
  • Form 8962 Premium Tax Credit
  • Form 8965 Health Coverage Exemptions
  • Form 8995 Qualified Business Income Deduction

MyFreeTaxes users who wish to self-prepare their return and earn more than $73k can view their list of supported forms here.

MyFreeTaxes connects users who need more support filing their return to partner nonprofits who are part of the IRS’ Volunteer Income Tax Assistance (VITA) program (accessible by selecting the "Have My Taxes Prepared for Me" option on our homepage.) These programs generally support all tax situations except:

  • Returns with Rental Property Income
  • Returns with Farm Income
  • Returns with income well above $60,000*

If you are ineligible to have your return prepared for you through the IRS’ VITA program, you can still use our free self-preparation software to file your taxes yourself. Click here to get started.

*Income limits for VITA programs vary, but are no less than $60,000. Many VITA programs support incomes above this level, so if you need your return prepared for you it is worth inquiring with our partner programs to see if they can assist you.


The MyFreeTaxes Helpline is staffed by dedicated call specialists who have completed IRS VITA program training and certification. Our Helpline call specialists are available to answer questions about MyFreeTaxes, help you troubleshoot issues you may face while using the tax filing software we connect you to, and answer certain tax questions you have while completing your return through MyFreeTaxes.

Our main Helpline can be reached at 866-698-9435. It is available 10 am - 6 pm ET daily from February 6 - April 18, and 10 am - 6 pm ET daily from April 19 - October 31.

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