The MyFreeTaxes Helpline is staffed by dedicated call specialists who have completed IRS VITA program training and certification. Our Helpline call specialists are available to answer questions about MyFreeTaxes, help you troubleshoot issues you may face while using the tax filing software we connect you to, and answer certain tax questions you have while completing your return through MyFreeTaxes.
Our main Helpline can be reached at 866-698-9435. It is available 10 am - 6 pm ET daily from January 24 - April 18, and 10 am - 6 pm ET daily from April 19 - October 31.
Our Puerto Rico Helpline specializes in providing support to Puerto Rico residents and can be reached at 877-722-9832. It is available from 8 am - 8 pm Atlantic Monday thru Friday and 8 am - 5 pm Saturday through October 31.