About MyFreeTaxes

The MyFreeTaxes Helpline is staffed by call specialists that have completed IRS VITA certification. The Helpline is available to answer questions about MyFreeTaxes, troubleshoot any software issues you may face while preparing your return, and answer some tax questions.

The MyFreeTaxes Helpline can be reached at 866-698-9435. It is available 10 am - 8 pm ET daily from January 27 - April 18.  From April 21 through October 31, the Helpline is available Monday through Friday from 10 am - 6 pm ET. 

MyFreeTaxes helps people file their federal and state taxes for free while getting the assistance they need. United Way provides MyFreeTaxes in partnership with the IRS’s Volunteer Income Tax Assistance (VITA) program to help filers prepare their tax returns on their own or have heir return prepared for them for free.

MyFreeTaxes is 100% free. There are no charges or fees associated with any of our tax filing options.

United Way Worldwide, a nonprofit organization, operates MyFreeTaxes and is committed to ensuring that you can easily and accurately file your taxes to receive the refunds you deserve. We care about making taxes free and less complicated in a safe and convenient online experience.

MyFreeTaxes partners with the IRS to help people easily and accurately file their federal and state taxes.

The MyFreeTaxes filing software is powered by TaxSlayer, which uses the highest industry standards to safeguard your information. United Way does not have access to any of your personal tax information.

United Way brings communities together to face their greatest challenges, whether that’s helping families find stability, empowering young people or responding to crises. 

For millions of Americans, tax refunds and credits are essential to their financial stability and success. That’s why United Way helps people file their taxes for free to save more of their hard-earned money. So far, more than 1.4 million people have used MyFreeTaxes, saving some $260 million in tax preparation fees.

Since 2009, MyFreeTaxes has helped more than 1.4 million people file their taxes and claim every credit and deduction they deserve. These credits maximize filers’ refunds and provide important opportunities for individuals and families to build financial stability.

 

MyFreeTaxes helps people that earn $84,000 or less file their taxes for free while getting the assistance they need.

Our self-preparation software (accessible by selecting the “File My Own Taxes” option on our homepage) is completely free. 

We also connect filers that need more help filing their return with the IRS’ Volunteer Income Tax Assistance (VITA) program (accessible by clicking on the “Have My Return Prepared For Me” option on our homepage.)

Common tax situations covered in MyFreeTaxes include:

• W-2 income
• Self-employment income (Schedule C and 1099)
• Mortgage interest deduction
• Health savings accounts (HSAs)
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Unemployment income
• Student education expenses and credits
• Student loan interest
• Claiming the standard deduction
• Itemized returns
• Earned Income Tax Credit (EIC)
• Child tax credits
• Child and dependent care expenses
• Non-resident returns
• Amended tax returns

For a complete list of forms included (or excluded) in MyFreeTaxes, see FAQs below.

New features include:

Additional Financial Resources
Our Tax Time Financial Checklist connects you to important financial products and services, including accessible and affordable bank accounts. Click here to review additional financial resources.

Help from a Live Specialist
Get help from an IRS-certified call specialist via the MyFreeTaxes Helpline. From January 27th through April 18th, the Helpline is open 10 am-8pm ET daily to answer your tax and software questions. Contact the Helpline at 866-698-9435.

Improved User Experience
Our new website design is easier to navigate and helps connect you to the best free tax filing solution for your situation.