About MyFreeTaxes

The MyFreeTaxes Helpline is staffed by dedicated call specialists who have completed IRS VITA program training and certification. Our Helpline call specialists are available to answer questions about MyFreeTaxes, help you troubleshoot issues you may face while using the tax filing software we connect you to, and answer certain tax questions you have while completing your return through MyFreeTaxes.

Our main Helpline can be reached at 866-698-9435. It is available 10 am - 6 pm ET daily from February 6 - April 18, and 10 am - 6 pm ET daily from April 19 - October 31.

MyFreeTaxes helps people file their taxes for free while getting the assistance they need.

Our self-preparation software (accessible by selecting the “File My Own Taxes” option on our homepage) is completely free. We connect users to one of two self-preparation software options based on their income.

We also connect MyFreeTaxes users who need more support filing their return to partner nonprofits who are part of the IRS’ Volunteer Income Tax Assistance (VITA) program (accessible by clicking on the “Have My Return Prepared For Me” option on our homepage.)

Common tax situations covered in MyFreeTaxes include:

• W-2 income
• Self-employment income (Schedule C and 1099)
• Mortgage interest deduction
• Health savings accounts (HSAs)
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Unemployment income
• Student education expenses and credits
• Student loan interest
• Claiming the standard deduction
• Itemized returns
• Earned Income Tax Credit (EIC)
• Child tax credits
• Child and dependent care expenses
• Non-resident returns
• Amended tax returns

For a complete list of forms included (or excluded) in MyFreeTaxes, see FAQs below.

New features include:

A New, Free Self-Preparation Software with More Form Support
We’re offering a new software option for MyFreeTaxes users who want to self-prepare their tax returns. This software supports more forms. It includes a federal return and unlimited state returns. And it is 100% free, with no requirement to pay for certain forms or services.

Additional Financial Resources
Our new Tax Time Financial Checklist connects you to important financial products and services, including accessible and affordable bank accounts, and a free student debt platform that can help you resolve student debt challenges and adjust your payment plans to save money.

Make the most of this tax season. Click here to review additional financial resources.

Help from a Live Specialist
Get help from an IRS-certified call specialist via the MyFreeTaxes Helpline. The Helpline is open from 10 am-6 pm ET Monday through Friday to answer your tax and software questions. Contact the Helpline at 866-698-9435.

Improved User Experience
Our new website design is easier to navigate and helps connect you to the best free tax filing solution for your situation.

MyFreeTaxes helps people file their taxes for free while getting the assistance they need. United Way provides MyFreeTaxes in partnership with the IRS’s Volunteer Income Tax Assistance (VITA) program to help filers prepare their tax returns on their own or have their return prepared for them for free.

MyFreeTaxes is 100% free. There are no charges or fees associated with any of our tax filing options.

United Way operates MyFreeTaxes and is committed to ensuring that you can easily and accurately file your taxes to receive the refunds you deserve. We care about making taxes free and less complicated in a safe and convenient online experience.

MyFreeTaxes partners with the IRS to help people easily and accurately file their federal and state taxes.

The MyFreeTaxes filing software is powered by TaxSlayer, which uses the highest industry standards to safeguard your information. United Way does not have access to any of your personal tax information.

United Way fights for the health, education and financial stability of every person in every community. We give people the financial education and tools to build a solid foundation that improves their lives and the lives of their children. For millions of Americans, tax refunds and credits are essential to their financial stability and success. That’s why United Way helps people save more of their hard-earned money. So far, more than 1.3 million people have used MyFreeTaxes, saving some $260 million in tax preparation fees.

Since 2009, MyFreeTaxes has helped more than 1.3 million taxpayers claim every credit and deduction they deserve. These credits maximize filers’ refunds and provide important opportunities for individuals and families to build financial stability.

United Way launched MyFreeTaxes during a time when there were limited free online filing options, particularly for low- and moderate-income filers. The site was funded by the Walmart Foundation from 2009 to 2015, and promoted in partnership with One Economy, the National Disability Institute and Goodwill Industries International. From 2009 to 2020, the tax preparation software that powered MyFreeTaxes was provided by H&R Block. In recent years, the company also made significant contributions to the administration and promotion of MyFreeTaxes.